Conduct gap analysis on all onboarding programs within SAP, across all board areas using interviews, surveys, focus groups and benchmarking. Provide recommendations for a consistent company-wide Year 1 Success program. Coordinate and lead the Value University Planning Council to create a transparent training development pipeline, reduce training development efforts regionally & globally, and produce better sales training through improved instructional design & performance consultant practices. Provide additional instructional design and performance consultant professional development opportunities to Value University team members and our stakeholders. Manage the instructional design methodology and repository of best practices website Path to Excellence.

Create learning to impact sales productivity (over 7,000 employees). Consult extensively with Internal Sales, Operations and Executive stakeholders to conduct Sales needs analysis, validate messaging/learning priorities, design learning strategies and deliverables which include both technical and sales messaging. Part of a team that is at the fore-front of using Web 2.0 social media technologies to delivery training within the company, and creating new instructional design methodologies/standards.

Major Achievements

• Developed a new internal instructional design model called Path to Excellence, incorporating Michael Allen's learner-centric methodologies, and the SAP engagement/project management processes. Received SAP Q32011 Short-Term Achievement Award.
• On design team for first iPad multi-player game simulating sales meetings. Wrote all branching logic content for sales conversations integrating proper sales techniques, product knowledge, and coaching. Speaker on Serious Enterprise Games at 2011 E-learning Guild DevLearn conference.
• Created a simulation e-learning about sales communication/legal compliance that was required for all sales employees.
• Created a 2-day workshop to upskill 40+ people on instructional design methodologies. Facilitated workshop in Philadelphia, Pennsylvania and Walldorf, Germany.
• Developed the Level 1 - 4 evaluation approach for Value University course offerings
• Team Lead for Learning Technologies and Mobile Learning Strategy workstreams

• Production Assistant for the progressive rock/metal band Shadow Gallery. Created promotional materials for tour, assisted in the booking of the 2 1/2 week European Tour, coordinated/designed/sold merchandise, coordinated all press inquiries and scheduled interviews for band, organized guest lists, etc. Continue to support the band in various ways.
• Former manager of the progressive metal band, Suspyre. Booked gigs, negotiated record label deals, created promotional materials (press releases and press kits), managed merchandise, and provided other music career guidance. (August 2007 - January 2010)
• Founder of progressive music e-zine, USA Progressive Music. The goal of the site is to promote progressive music bands, events, and albums. I designed/updated the site, managed all contacts and staff, wrote reviews, conducted artist interviews, and promoted the site (March 2007 - June 2011).
  

Provided interactive training (instructional design), web communications, marketing, and consulting services to small businesses, large companies, and other consulting firms. Managed day to day activities of business, including bookkeeping, marketing, and client relationships.

Projects:

• Edited online learning courses (Remedy Tickets/Customer Service) and created assessments for COX cable (broadband) company.
• Managed the New Hire Onboarding program (35+ e-learning courses) and developed storyboards, audio script, and course interactivity in Adobe Captivate and Microsoft PowerPoint for internal processes training (20+ courses) for the Global Marketing Department at SAP (business software company).
• Pearson Education - Online course design for Criminal Justice and Medical Billing & Coding curriculum (5 courses)
• Designed storyboard for Social Simulation video-based e-learning course for Morgan Stanley
• Designed HR compliance course storyboard for Sovereign Bank
• Created a Leadership workshop (2 instructor-led & 5 online Breeze presentations) for federal government agency the Department of Labor
• Redesigned and developed a 40-hour new hire onboarding (HR compliance, customer service, Point of Sale technical training, and automotive technical training) highly interactive blended learning project (mostly e-learning) that will be implemented in over 3000 stores for Fortune 500 aftermarket auto parts retail company Advance Auto Parts.
• Webmaster for Hollywood Director/Choreographer Kenny Ortega (August 2009 - July 2010)
  

Consulted with different business partners as subject matter experts to develop reference materials, courseware, and certification programs via e-learning (Flash-based learning applications and virtual classrooms). Researched new learning technologies and recommended approaches to enhance the learning process. Led small to moderate-sized learning and development project teams. Delivered hands-on training, seminars, workshops, and 1-on-1 coaching session for technical topics, as needed. Measured training results and incorporated findings to enhance solutions.

Major achievements:

• Developed project management process for company's instructional design projects.
• Created new hire onboarding and skills training program for first 40 hours on the job for all retail positions. Tracked level 3 transfer of skills for new hire's first 30 days on the job.
• Designed train-the- trainer workshop for division managers
• Designed and administrated 'community of practice' site for Retail Academy
• Developed job aids (2 per period) to increase product knowledge
• Marketed & branded Retail Academy curriculum
• Training Magazine's Training Top 100 list (#54 for 2004 and #55 for 2005)

Adjunct Professor

Adjunct Professor

Guest Lecturer

Guest Lecturer

Provided support for residential hall members.  Organized monthly programs and workshops. Attended leadership training conferences. Acted as Resident Hall Council advisor. Performed residential duty and wrote judicial reports if needed.

Southwest Virginia chapter member; Communications committee (Sept. 2004 - May 2005)